Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

74% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (184) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (55) , Analyst (48) , Financial Advisor (43) , Manager (42)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 458 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 295 reviews)); "Work life balance is good" ((in 181 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 142 reviews)); "good training was present wihtin the company" ((in 97 reviews))

What are the cons of working at Citizens according to real employee reviews?

"You must get a good manager and department to succeed." ((in 124 reviews)); "Poor upper management and disorganized retail structure." ((in 123 reviews)); "No bonus below Vice President" ((in 64 reviews)); "Long hours and a lot of red tape with risk / cyber groups to implement anything" ((in 59 reviews)); "Poor leadership and you have to be in the right “click”" ((in 56 reviews))

What are employees saying about Citizens redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens redundancy and their outlook for job security at Citizens in 2026.

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Citizens

Citizens Reviews

3.8

74% would recommend to a friend

(4,788 total reviews)

Bruce Van Saun

85% approve of CEO

66% positive business outlook

Ratings by category

4.0

Diversity and inclusion

3.9

Culture and values

3.8

Work/Life balance

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Senior management

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,788 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

4.0

Dec 5, 2025

Citizens bank

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Works there for PR and got it

Cons

Too many calls to handle and upset customers

Citizens Response

6mo

Thank you for your feedback! We’re glad to hear you're enjoying your time here. We understand that handling high call volumes and challenging situations can be tough, and we appreciate your dedication. Your input helps us identify ways to better support our teams and improve the customer experience.

1.0

Mar 11, 2024

Citi

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

The salary is competitive as per market

Cons

The role was a bait and switch. The HR and the HM lied about the nature of the role and everything around it during the interview. No wonder I am the third person in this role which I found out after joining.

3.0

May 21, 2022

Ok Bank

Assistant manager

Recommend

CEO approval

Business outlook

Pros

Their products you have to offer are pretty good.

Cons

There is no spirit of excellence there. Trainings would have misspelled words. Company emails would have misspelled words

Citizens Response

Thanks for sharing your feedback with us. We're sorry to hear you weren't completely satisfied during your time here. We take all feedback under consideration and appreciate you sharing your view point with us.

Viewing 1 - 3 of 4,788 Reviews

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