Opportunity abounds if you want it! - AVP, Sales and Service Senior Partner Citizens Employee Review

5.0
Jul 9, 2025
Recommend
CEO approval
Business outlook

Pros

As a long time colleague at Citizens Bank- I have run the gamete of positions, having started as a teller right out of college. I worked in branch for 7 years, been an underwriter, trainer in Home Lending, a Risk partner and now in the colleague/communications area of consumer banking. The key to success at Citizens, as with any company, is to take advantage of opportunities when they are presented. Assimilate with the team and make sure to stay fresh. Citizens is at a crossroads thanks to its laser focus on innovation and customer centric values. This will help differentiate the bank from other super-regional peers! Its a great time to be a part of the organization especially in Home Equity Lending! The bank's continued commitment to the current enterprise-wide diversity policies is a plus for those looking for acceptance in today's ever changing political environment.

Cons

While innovation has improved and is a continued focus, Citizens is still working on its technology and strives to make progress in this area. We are not quite there yet but it's certainly within reach givens our current momentum.

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Citizens Response
11mo
Thanks for sharing your thoughtful feedback. We're proud to see how you've grown across so many roles and continue to embrace new opportunities. Your passion for innovation, inclusion, and collaboration reflects the very heart of Citizens. We’re committed to listening, evolving, and building a future we can all be proud of - together.

Explore other reviews about Citizens

5.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Best culture in banking by far

Cons

No cons I can think of!

3.0
May 4, 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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