Pros
Fifteen years ago, I joined Citizens Bank with the hope of building a meaningful career—and I’ve stayed because it became so much more than that. It’s been a place where I’ve grown professionally, been challenged intellectually, and felt genuinely supported every step of the way.
What sets Citizens apart is its people. I’ve had the privilege of working with some of the most dedicated, collaborative, and inspiring colleagues. Whether it’s tackling complex reward strategies or navigating change, there’s always a sense of shared purpose and mutual respect.
Citizens has also given me the space to evolve. Over the years, I’ve been encouraged to take on new challenges, lead initiatives, and contribute to shaping the employee experience. The leadership here doesn’t just talk about development—they invest in it.
But perhaps what I value most is the culture. It’s one of integrity, inclusion, and heart. We celebrate wins, learn from setbacks, and always keep our customers and colleagues at the center of what we do.
Fifteen years in, I’m still excited about what’s ahead. That’s the magic of Citizens—it’s not just where I work. It’s where I belong.
Cons
Like many large organizations, Citizens Bank experiences frequent change. Processes and technologies are not always optimized, which can impact efficiency. Additionally, just as a business unit reaches a point of stability, leadership transitions can introduce new challenges.
