will not recommend - Personal Banker Citizens Employee Review

1.0
Sep 12, 2023
Recommend
CEO approval
Business outlook

Pros

My work location has parking.

Cons

Too much of a micromanaged environment, intense pressure to bring in new money every day! upper management seems desperate, upper management micromanages managers intensely daily to the point it comes down to the staff not feeling comfortable or good about their positions at the bank is too much stress. The pay is very low for all the extra work they ask of us, such as going outside to get new customers going to colleges and getting students to open accounts or getting student loans. they have business bankers for that who they pay not us. we don't get anything in return. Compare to other banks as for personal bankers who get a really good comission . here at citizens while not giving us a good incentive plan to bring in new business. i work in an area where is only retirees and low income people, how they expect us to bring 8.5 millions in order to meet our branch goal in a quarter. Unrealistic goals. I come from chase and citibank where the hard work is paid forward. here at citizens commission is a joke compared to other banks. you break your back the max they give you is 1300 if the branch and you meet goal I regret switching to this bank. If you take a look this is why a lot of your managers and bankers are leaving the company.

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Citizens Response
2y
Thank you for taking the time to share your feedback. We're sorry to hear you are not enjoying your time with us. If you'd like to share more so that we can look into your concerns, please contact the HR Service Center (hrservicecenter@citizensbank.com).

Explore other reviews about Citizens

5.0
Apr 27, 2026
Recommend
CEO approval
Business outlook

Pros

Excellent work/life balance – Expectations are reasonable, and leadership genuinely respects personal time and flexibility, which makes it easier to sustain long‑term performance. Strong internal promotion culture – Many colleagues advance from within, and it’s clear the company invests in developing its people rather than always looking externally. Exceptional senior leadership – Senior leaders are visible, engaged, and hands‑on. They spend time in the weeds, visit branches, and actively connect with colleagues at all levels instead of operating at a distance. Collaborative, supportive colleagues – Teams work well together and there is a sense of shared purpose rather than internal competition.

Cons

Pace of change can be slower in some areas – As a large organization, certain processes and initiatives can take time to roll out or gain traction, which may be frustrating for those who prefer rapid change.

3.0
May 4, 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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