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      Citizens

      Engaged employer

      Citizens reviews

      Citizens is not a great place to work. - Vice President Citizens Employee Review

      1.0
      Mar 25, 2022
      Vice president
      Recommend
      CEO approval
      Business outlook

      Pros

      The people are amazing. The relationships I have made will continue long after I have left this organization.

      Cons

      Complete lack of autonomy and resources. The company seems to thrive on eliminating roles and having existing colleagues pick up the work. Work life balance is non-existent and for a company that promotes flexibility- forcing colleagues back to work on set days so they can collaborate shows a complete lack of awareness of what has been going on for the past couple of years. Recognition is limited to a chosen few - if you feel you have been passed by and the same people are getting all of the accolades - time to find a new job.

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      Citizens Response
      4y
      Thanks for your feedback. We're sorry to hear you did not enjoy your time with us, and that your experience did not match your expectations. If you'd like to share more, please consider contacting the HR Service Center at 1-866-472-8234 so that we can further discuss this matter.

      Explore other reviews about Citizens

      5.0
      Jun 24, 2026
      Wealth intern
      Recommend
      CEO approval
      Business outlook

      Pros

      Best culture in banking by far

      Cons

      No cons I can think of!

      3.0
      May 4, 2026
      Contact center representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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