In Store Banker was really "Glorified Teller" - Personal Banker Citizens Employee Review

2.0
Jan 21, 2015
Recommend
CEO approval
Business outlook

Pros

The pay scale wasn't bad for a " teller" position. Paid well for off site training which included hourly wage plus mileage for time to and from the site.

Cons

Not enough staff to focus on sales so quarterly bonuses were very hard to hit. Commission based position so anyone with seniority takes offense to new person getting sales. Employee with seniority was allowed to verbally harass co-workers including management and management said to just "ignore" the abuse. Manager rarely assigned primary and secondary teller and banker positions so there was always a struggle to get off line work done while standing at the teller post. We were taught correct policies and procedures in training classes but were encouraged to "bend" the rules to get through the transaction quicker.

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5.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Best culture in banking by far

Cons

No cons I can think of!

3.0
May 4, 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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