Do Yourself a Favor and Don't Apply To This Company - Anonymous employee Citizens Employee Review

1.0
Oct 11, 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are no pros for this company.

Cons

Where to begin...do you like useless paperwork? Do you like being micro managed all day? The upper management for this company are all corrupt. If you are a pet/favorite of the regional manager then most likely you will get promoted and have a blind eye to unscrupulous selling practices. If the regional manager does not like you then watch out because they will find a way to fire you even if it's based upon lies! I've witnessed some of the most unprofessional behavior by my regional manager including them talking about other employees from other locations. If a customer requests an address change, a debit card reorder, a check order etc. we are expected to sit them down at the desk and ask them multiple questions about their current banking relationship. The customers don't want to have to sit down listen to a sales pitch (its bad enough that we have to sell to them when they come up to the teller line!). It's to the point that there will be a line at our ATM machine of our regular customers and no one in line for a teller because they don't want to have to listen to a sales pitch.

Explore other reviews about Citizens

5.0
May 5, 2026
Recommend
CEO approval
Business outlook

Pros

Coming from a long time in the public service I was a bit nervous of the work pace, however it has been a great transition. The team and leadership supplied me with all the equipment and most of the programs I needed to get started on the first day. I have constant support for any of my ideas and my business insights even though I'm new to this industry.

Cons

The four day in office requirement is a bit much, though being new it is good to be in and meet colleagues. There seems to be a few different groups within the same business line that are working/competing towards the same project goal and the lower management are unaware the project was shared with other groups. Duplicity of the project has created a "my outcome is better" attitude.

3.0
May 4, 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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