Glad I did it, glad I moved on! - Personal Banker Citizens Employee Review

3.0
Apr 16, 2014
Recommend
CEO approval
Business outlook

Pros

The obvious banker hours are very nice. The benefits and vacation time were also very nice. The training was paid along with mileage (as long as YOU were the one driving). My colleagues were great and we all got along really well.

Cons

Sell sell sell. You have to really put up huge numbers and while it maybe unfair to compare them to a non bank, as far as bonuses/commission structure they are pretty bad. It's progressively gotten worse as I stay in contact with several good friends still there. The hourly is solid but I never made over 2k in a bonus for a quarter where my current job I can make 2k bonus in a month. They (at least in my area) have tons of rollover but rarely promote from within, which is very frustrating for anyone trying to work up the ladder of success.

Explore other reviews about Citizens

5.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Best culture in banking by far

Cons

No cons I can think of!

3.0
May 4, 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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