3.0
Jan 7, 2014
Anonymous employee
Current employee
Recommend
CEO approval
Business outlook
Pros
Lots of good people, and some interesting changes coming through the pipeline for Citizens
Cons
These black-and-white policies regarding the customer experience are a huge over-generalization of what it really means to create lasting relationships within the confines of an often bi-weekly conversation, in passing, with otherwise unruly customers.