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      Citizens

      Engaged employer

      Citizens reviews

      Even in tough times this is a great place to work! - Anonymous employee Citizens Employee Review

      5.0
      Aug 7, 2020
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The culture at this company is fantastic. We care about our Colleagues, Community and Customers - and these aren't just words. As COVID hit the first priority was ensuring that the colleagues were safe and then we made sure we continued to deliver for our customers too. If you want to work for a company with a heart, come here.

      Cons

      Technology isn't the best and can be frustrating. That said we have just heard of a roll out of new technology upgrades and equipment that I hope will improve this.

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      Citizens Response
      5y
      Wow, what a warm review, thank you so much for sharing! And, thank you for over a decade of service with us. We're so lucky to have tenured veterans like yourself. Keep up the amazing work and have a wonderful day.

      Explore other reviews about Citizens

      5.0
      Jun 2, 2026
      Program manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Career Opportunities Inclusive Culture Strong Leadership Clear vision

      Cons

      Fast-paced environment can be demanding

      3.0
      May 4, 2026
      Contact center representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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