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      Citizens

      Engaged employer

      Citizens reviews

      Terrible Senior Management - Branch Manager Citizens Employee Review

      1.0
      Jun 24, 2020
      Branch manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Vacation time, bank holidays, that is all there is.

      Cons

      They will sting you along saying if you keep doing certain things you will get promoted to the next level, you wont. The minute I told my regional manager I was pregnant they started treating me differently, I was no longer considered a "team player". I was out on medical leave for the birth of my daughter and they wrote me up for the branch performance while I was on medical leave.

      avatar
      Citizens Response
      6y
      Thank you for taking the time to share your feedback. This is certainly not the type of culture that we support, and we take these type of allegations very seriously. Please consider contacting the HR Service Center at 1-866-472-8234 or call us anonymously via Right Call at 1-877-495-4727 to share more information about what you experienced so that we can look into and address as appropriate.

      Explore other reviews about Citizens

      5.0
      Jun 24, 2026
      Wealth intern
      Recommend
      CEO approval
      Business outlook

      Pros

      Best culture in banking by far

      Cons

      No cons I can think of!

      3.0
      May 4, 2026
      Contact center representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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