What a Joke! - Personal Banker Citizens Employee Review

1.0
Oct 21, 2009
Recommend
CEO approval
Business outlook

Pros

Very little supervision, I can actually say I spent a good 1/4 of my work day either in the bathroom or walking around planning what groceries I was going to buy later in that day.

Cons

Well, after being laid off for a couple of months I stumbled upon this job, which sounded promising over the phone. When I actually started the job, I never felt so degraded. Now I am a college grad, with some good experience behind me, but this job made me feel like a 15 year old high school drop out. They asked me to help customers bag their groceries, walk them outside with an umbrella in the rain, and other acenine "sales tactics." The management is worthless, extremely unprofessional, no education, not really sure where they get these people from quite honestly. Multiple conference calls each day, which are pointless since the manager has you doing random tasks while the calls are taking place. Pay is horrible, they promise the world to you in "incentives" and each quarter they raise your sales goals so you can no longer reach your incentive payout! Don't even think about having a social or family life, they will tell you that you will be off 1 weekend day each week, then last minute tell you that you must work both days. You will not know your weekly schedule until the day before the week starts, and do not even think about using one of your "sick days" you will hear complaints for weeks about how you really inconvenienced the branch. . . ITS A SICK DAY! Would you rather have a banker coughing and blowing his nose in front of the customer? This company is a joke and I am so glad that I left, just weeks later I got a job paying nearly triple the pay! Do not take this job unless you have absolutely 0 qualifications, in which case you will fit right in!

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5.0
Jun 8, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Excellent work environment with great management

Cons

Nothing negative to complain about

3.0
May 4, 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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