Worst job I've Ever Had!! - Personal Banker Citizens Employee Review

1.0
Aug 16, 2013
Recommend
CEO approval
Business outlook

Pros

- Hours....if you work in a traditional branch. (If you work in an in-store branch, you will work until 7 everyday including holidays and you'll work Saturdays and Sundays until 3) - Paid training (pay mileage to training facility) - Small bonuses if you can somehow magically manage to meet the quarterly sales goal - Three weeks vacation begins immediately - pays better than most banks

Cons

- Very poor management (micro-managed) - Cold calling twice per week until 6 sometimes 7 at night - Goals are unattainable and you will be terminated for not hitting them - You will stand by Get-Go gas pumps and sell checking accounts and credit cards - You will walk up to people shopping for groceries in GE stores and sell accounts and credit cards - You will be told an hour before you are due to leave for the day that you're working past close to make cold calls. - Very stressful job for the pennies you will make - Your manager will make or break your experience here - You will be asked to do unethical things in order to hit goal

Explore other reviews about Citizens

5.0
May 5, 2026
Recommend
CEO approval
Business outlook

Pros

Coming from a long time in the public service I was a bit nervous of the work pace, however it has been a great transition. The team and leadership supplied me with all the equipment and most of the programs I needed to get started on the first day. I have constant support for any of my ideas and my business insights even though I'm new to this industry.

Cons

The four day in office requirement is a bit much, though being new it is good to be in and meet colleagues. There seems to be a few different groups within the same business line that are working/competing towards the same project goal and the lower management are unaware the project was shared with other groups. Duplicity of the project has created a "my outcome is better" attitude.

3.0
May 4, 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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