I was overly micromanaged and there was a lack of communication between management and their staff. - Advanced Vault Teller Citizens Employee Review

2.0
Dec 5, 2012
Recommend
CEO approval
Business outlook

Pros

Three weeks of vacation when you start and they often hire with a sign on bonus. The 401k match is much higher than I have experienced at other financial institutions. Training is readily available for employees looking to advance. The incentive program allows for employees to make a lot of money.

Cons

Every detail of the day has to be documented for management to review. Goals that are set generally are unobtainable. The high turnover rates makes the short staffing a problem and results in angry customers.

Explore other reviews about Citizens

5.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Best culture in banking by far

Cons

No cons I can think of!

3.0
May 4, 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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