Good first job out of college for a little while - Personal Banker Citizens Employee Review

3.0
Feb 15, 2009
Recommend
CEO approval
Business outlook

Pros

Do what your supposed to do and you will keep your job. You can get away with a lot of things as long as your getting good sales numbers. Coworkers are nice. You can get your shopping done without having to make an extra stop.

Cons

Management is always changing. Seems like customers get screwed over sometimes. There is too much time wasted on conference calls. Bonuses are harder and harder to get every quarter. Citizens has been making more and more cutbacks. Hours are capped at thirty seven point five. Sometimes have to take long lunch that is really never taken.

Explore other reviews about Citizens

5.0
Apr 27, 2026
Recommend
CEO approval
Business outlook

Pros

Excellent work/life balance – Expectations are reasonable, and leadership genuinely respects personal time and flexibility, which makes it easier to sustain long‑term performance. Strong internal promotion culture – Many colleagues advance from within, and it’s clear the company invests in developing its people rather than always looking externally. Exceptional senior leadership – Senior leaders are visible, engaged, and hands‑on. They spend time in the weeds, visit branches, and actively connect with colleagues at all levels instead of operating at a distance. Collaborative, supportive colleagues – Teams work well together and there is a sense of shared purpose rather than internal competition.

Cons

Pace of change can be slower in some areas – As a large organization, certain processes and initiatives can take time to roll out or gain traction, which may be frustrating for those who prefer rapid change.

3.0
May 4, 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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