Not a career builder - Loan Servicing Citizens Employee Review

2.0
Aug 23, 2017
Recommend
CEO approval
Business outlook

Pros

The have a good vision plan and you start with 18 PTO days in addition to bank holidays.

Cons

They say that you need to grow your own career on your own and they mean it. They refuse to assist young professionals in developing careers within the organization. Technology is very outdated and the attitude on the servicing floor is very negative. The pay is also very low for the work that is being completed. They will ask more of you and expect you to do it without fair compensation.

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5.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Best culture in banking by far

Cons

No cons I can think of!

3.0
May 4, 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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