It is the best of times, it is the worst of times, - Branch Manager Citizens Employee Review

2.0
Apr 10, 2012
Recommend
CEO approval
Business outlook

Pros

A regional financial services organization with an established branch network and a full compliment of banking products. Average to better than average benefits.

Cons

A very, very homogenous employee base. Not the place to be if you are not part of that group. Don't plan for the long term. The training department stays busy through the employee applicant revolving door as evidenced by long standing postings on job boards for branch positions. A constant complaint from bank customers is the ever changing faces.

Explore other reviews about Citizens

5.0
Jun 8, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Excellent work environment with great management

Cons

Nothing negative to complain about

3.0
May 4, 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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