Entirely disconnected from the top down. A medicore company with good colleagues. - Personal Banker Citizens Employee Review

2.0
Mar 13, 2017
Recommend
CEO approval
Business outlook

Pros

-Paid time off is very good (18 days your first year) -Health Insurance is through Cigna which is competitive -Pay is acceptable when hired (only when hired) -Fairly relaxed atmosphere day-to-day -Retirement plan matches 4% -Majority of the customers are wonderful I'm extremely lucky to work with the people I do. I have a great branch manager, assistant manager, and i enjoy being around my fellow colleagues.

Cons

-Technology is almost non-existent -Computer systems are pathetic and beyond outdated (makes the job 10x harder) -No continuity, at any level. (Ask 1 question to 10 people and you'll get 10 answers) -Regional managers micromanage about something new every week. -The company has no concrete training program but they act like the training you receive is top notch. The training for new hires is disorganized and changes constantly so it creates confusion for all bank employees. -The sales goals continue to go up every quarter making it harder to bonus. There is very little opportunity to advance with this company despite what others have said. You have the ability to move to different departments or branches but that's not a promotion.

Explore other reviews about Citizens

5.0
May 5, 2026
Recommend
CEO approval
Business outlook

Pros

Coming from a long time in the public service I was a bit nervous of the work pace, however it has been a great transition. The team and leadership supplied me with all the equipment and most of the programs I needed to get started on the first day. I have constant support for any of my ideas and my business insights even though I'm new to this industry.

Cons

The four day in office requirement is a bit much, though being new it is good to be in and meet colleagues. There seems to be a few different groups within the same business line that are working/competing towards the same project goal and the lower management are unaware the project was shared with other groups. Duplicity of the project has created a "my outcome is better" attitude.

3.0
May 4, 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

See reviews by: Helpful|Rating|Date|All