Please hire more people - Fraud Risk Manager Citizens Employee Review

2.0
Feb 26, 2026
Recommend
CEO approval
Business outlook

Pros

Remote work and decent pay

Cons

They really need to hire more people, constant technology issues, and when something happen there is so much fingerpointing. Management can be very tough to deal with, a lot of work politics, and unpaid overtime. When I first started working here, it was fine.

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5.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

Plenty of opportunity and great culture

Cons

A bit spread out geographically odd

3.0
May 4, 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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