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      Citizens

      Engaged employer

      Citizens reviews

      Citizens Overview - Anonymous employee Citizens Employee Review

      3.0
      Nov 13, 2025
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - Flexible schedule for appointments and caregivers - Decent health care benefits - job stability

      Cons

      Culture substantially varies between departments and teams. Overall, the whole culture has significantly shifted with a new re-imagine initiative enterprise wide. It was once a culture of inclusion and appreciation but has silently cut diversity teams. Pay does not keep up with market rates once inside the company with limited opportunities for raises/ bonus. leadership does not promote within. I once loved this organization and hope improvements can be made.

      avatar
      Citizens Response
      7mo
      Thank you for taking the time to share your experience. Your feedback is invaluable as we continue to grow and improve. Creating an environment of belonging and opportunity for all remains at the core of who we are. We wish you the best in your future endeavors and success in your career pursuits.

      Explore other reviews about Citizens

      5.0
      Jun 18, 2026
      Managing director
      Recommend
      CEO approval
      Business outlook

      Pros

      Amazing culture and values. Growth-oriented

      Cons

      Not many to speak of

      3.0
      May 4, 2026
      Contact center representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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