It's a good start into the banking world... but say goodbye to work/life balance - Lead Teller Citizens Employee Review

2.0
Sep 25, 2025
Recommend
CEO approval
Business outlook

Pros

Great start to your banking career. You can learn the basics there. Semi-easy to move up (possibly due to high turnover rate)

Cons

They only care about sales and opening accounts, not fostering the bank-client relationship. You will only get one day off a week (Sundays). They schedule "half-days", so you hit your 40hrs without OT; Which are pointless because you're pretty much there the entire day. Also, regional manager sucked.

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Citizens Response
7mo
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Explore other reviews about Citizens

5.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Best culture in banking by far

Cons

No cons I can think of!

3.0
May 4, 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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