Pros
Its a job...but so is flipping burgers
Cons
A classic case of do as I say, not as I do. The only people that rise within this entity are those who treat people poorly, I can confirm the bullying attitude is encouraged and treating others like garbage is the way to succeed here. Sadly hard work, talent, ability, and drive are looked upon as irrelevancies. Higher level management has no clue and is simply pushing through what it considers as being the next cash cow strategy. I look forward to customers leaving as the staff that have ability look to move and are replaced by fresh graduates from low quality higher education institutions. The amount of semi-literate and pointless emails I started getting in the wake of yet another talent exodus finally pushed me to leave. Middle management/team leaders, as a general rule of thumb are encouraged to cut corners, directly and indirectly, and treat people poorly. Higher up decisions have introduced economies of scale (that is to say cutting pays), and cheating on IT, which since the takeover by Cision has become notorious for "stuttering" with customers also starting to notice On top of which you are over-worked and poorly compensated.