Sales rep - Anonymous employee Cintas Employee Review

2.0
Feb 13, 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Pretty decent sales training - it’s a true sales and hunter job so you will learn a ton in a short period of time - management is good and they will help you as much as they can if you just show that you’re willing to work hard. I’m sure this varies greatly by location - in my case the team I’m with are all great people - good stepping stone to move onto something different down the road - some people may consider the pay to be decent, but if you’re a top performer at Cintas you can make twice as much for another organization - get a car package which is decent

Cons

Cons - Base-pay is pretty low, I literally can’t tell a difference in my bank balance when I get the base pay every week. After tax and medical deductions(lowest plan possible) you get like $500 a week in base pay - they have way too many products and not sufficient training on it. - they want to you structure the quotes to look better then they really are. A lot of customers will get invoice 30-50% higher then they thought it would be - They care much more about short term production to boost stock price then doing what’s best for the long term - waaaaaay too many sales reps for the territory. In my city which has like 300k people living in it we currently have over 10 people selling. - they tell you to sell products in certain ways and tell the customers things that aren’t really true - the contracts you sell are ridiculous, who in their right mind would sign a 5 year contract to have expensive soap and mats delivered without knowing if service is any good? - since I’ve started I’ve been around to existing customers just because I wanted to see if the service was as good as Cintas claims and I’d say about 50% are unhappy, 35% are just pleased enough to keep the service and 15% are happy - they push sales so hard to sell a ton, which we do but then they don’t have nearly enough drivers. They overload the drivers so bad that it’s inevitable that the service will suffer. One driver can have over 40 stops in one day. They will start at 5am and get back to the plant at like 7pm. I feel terrible for them - the way the territories are divided sucks. If you have a customer give you a referral you can’t pursue it if it’s not in your zip code. - if you sell something that’s “too big” you have to pass it On to someone above you and commission is slashed by like 60% - territories are way over saturated so the only thing you really go after are accounts that your competitors have or account at that used to use Cintas and you have to hope that whoever was unhappy has left by now so you can convince them to sign back up. - Dress code is ridiculous. - The commission structure is so complicated and they essentially try to stop sales rep from making more money. They just want to you be able to make just enough to not leave if you’re great - they give out all kinds of silly awards like a chain for making the most calls one day or most appointments in a week, who cares? Give me more money instead - you can’t build any customer relationships because you have to hand off new customers to account managers - no budget to entertain clients - the products are just so freaking boring and it’s extremely unrewarding to sell. You’re literally not solving any problems of importance here - they make you take a ton of online courses every month about common sense things like workplace violence, sexual harassment and more. It’s not the fact that the subjects are unimportant but a sexual harassment course doesn’t need to be 80 slides with no option to skip. All you need is one slide that says “don’t sexually harass your coworkers” ? - safety training is ridiculous. I don’t need to take a 2 hour class on how to exit or enter my car - if you have any entrepreneurial tendencies you will hate this job - have to spend 8 hours per week sitting in a cubicle making calls. It’s about as loud as a football stadium In there - forget any flexibility or work life balance if you want to earn a decent living. - they push reps to sell certain products and when they succeed then that product end up being on Back order for months so the rep can’t make the commission on it - sales process is a joke. If you sell a soap dispenser for example you have to order like 5 different parts with item numbers manually on a little sheet, even after you already typed all the info onto your computer when they signed the contract. Might not sound like much but when you sell 20+ products to one client it can take hours just doing paper work for one client. - company only puts focus on quick growth which makes all other areas suffer. The technology provided to the sales team is pre-historic. Walking into the AR department is like taking a trip back to 1995 - you’re just a minion

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Pros

Culture, ethics, training, benefits, opportunity

Cons

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2.0
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Pros

The Commission is great. You can make good money in this place.

Cons

While the pay is good, the culture here is not. It is incredibly restrictive. It is very much a “Do what I want you to do, how I want you to do it, and when I want you to do it” management style. They constantly remind you of how much money you can make there which gets annoying after a while. The service team and the sales team are constantly at odds. Not just Cintas, but the industry in general is very sleazy, much like a car dealership. They screw over their smaller customers with enormous year over year price increases. I know a particular salesperson who is having a lot of success their who has no problem lying to his customers, and never answering their calls when the problems come. As long as he keeps the deals coming Cintas does not care. Corporate greed is on full display at Cintas. The Management Development program for college graduates seems like a great opportunity. If you are a young college graduate and you get the opportunity, I would recommend that.

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