Property executives are ruining property claims - Claims Chubb Employee Review

2.0
Sep 22, 2020
Recommend
CEO approval
Business outlook

Pros

Great co-workers, great 1st line managers. Okay 2nd line manager (two really don't know what they are doing.) Pay is okay for some but not equal across the board, per experience and ability, as it should be. Great insureds and policies.

Cons

There is so much wrong with middle and upper property management! I'm not sure how Chubb has survived for so long, but it's finally catching up with them. Middle and Upper Property executives have little to no background in property, and its very evident in their poor decisions and ever changing silly demands. According to most of the women, the Good Ole' Boy system runs supreme. These executives are oblivious to the realities of what goes into handling property claims, especially field claims. They constantly assume all claims are simple and quick to resolve. Instead of admitting to their poor decisions, they blame the overwhelming file load on adjuster poor time management skills, laziness, bad attitudes, etc. This is not supposition, they actually tell us this. The executives' lack of experience became very obvious with how they failed to plan for Covid-19 and the catastrophe season. And it was the final straw for most property employees. It's why so many have left and the rest of us are looking to get out.

Explore other reviews about Chubb

5.0
Jul 5, 2026
Recommend
CEO approval
Business outlook

Pros

Great Company Stock Purchase Program

Cons

In office Policy is very strict

2.0
Jun 22, 2026
Recommend
CEO approval
Business outlook

Pros

Business side is smart and is superb at their product

Cons

The IT organization struggles with structural challenges that impact efficiency. The offshore-heavy model in India means US-based employees regularly work early hours to stay aligned, which is unsustainable long-term. The workforce is heavily weighted toward a high-headcount service model rather than investing in strong engineering talent — you need fewer, better engineers, not more bodies. Central tech functions are attempting to build platforms, but without a clear shared understanding of what a platform actually means, these initiatives remain incomplete. The result is heavy manual workarounds propping up half-finished solutions. Strategic direction shifts frequently, and ongoing layoff announcements make it difficult to plan or build momentum.

See reviews by: Helpful|Rating|Date|All