2.0
Sep 7, 2018
Former employee, more than 10 years
Simsbury, CT
Recommend
CEO approval
Business outlook
Pros
Good employees (below the level of senior leadership). Other than that, it's uncertain since things are in flux after the acquisition by ACE Insurance. Many of the good things about Chubb started going away immediately after the takeover.
Cons
Senior management cares more now about the bottom line, how much is the stock worth, than the customers and the employees. It's all about doing what's the cheapest. Outsourcing of work is the strategy. ACE kept the Chubb name after the acquisition in order to take advantage of Chubb's reputation as a high-end insurer with great customer service. But they're slowly killing that reputation.