Run! Not the Chubb of Old - Claims Adjuster Chubb Employee Review

1.0
Feb 12, 2018
Recommend
CEO approval
Business outlook

Pros

I have to enter 5 words but seriously ,there are none any longer.

Cons

The claims department is a sweatshop. Management openly demand the expectation of working 24/7, travel at a moments notice to work CAT or handle claims and no work/life balance. Evan Greenberg has handed the reins of claims over to the home office terror "tower" which has many senior claim members leaving. The mass exodus is palpable. Vendor payments are winnowed or non-existent as Chubb no longer wants to authorize any vendor use. After all, someone has to repay the shareholders for the purchase of Chubb so the budget is not just flat, it's subterranean. The mood is bleak. They are actually calling claims staff who left to see if they want to come back, that's how desperate it has become. If you are a customer or considering it, don't.

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5.0
May 16, 2026
Recommend
CEO approval
Business outlook

Pros

Great teaching with leadership that wants to see you succeed

Cons

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2.0
Apr 16, 2026
Recommend
CEO approval
Business outlook

Pros

Global reach, brand name/reputation, nice technology equipment and solid networking. Opportunity for internal mobility. Good 401k match.

Cons

Incredibly slow systems and stifling bureaucracy. Culture is overall relaxed but not very hospitable, which is likely both a symptom and cause of a high-turnover environment. Raises are well below inflation. Moral does not seem considerably high and the bureaucratic nature of work hinders development. All of these factors combined negatively impact motivation. Very little open discussion about marketplace trends and tedious processes make the role feel very administrative despite being more analytical at other firms who have improved their systems. The firm has done a great job of diversifying across product lines and geographies, but a very poor job of talent retention and upgrading systems, which are the long-term tailwinds that’ll put Chubb at the forefront of the industry.

3
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