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Chiltern Railways

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Fast paced - Customer Service Representative Chiltern Railways Employee Review

3.0
Jan 13, 2026
Recommend
CEO approval
Business outlook

Pros

Very busy environment, interesting, no two days are the same.

Cons

Shift Work, short staffed, poor infrastructure and contract management.

Explore other reviews about Chiltern Railways

1.0
Mar 10, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Struggling to find something good

Cons

Management aren’t properly trained in people matters. Union reps run the railway Previous manager was micro managing, lacked emotional stability and made members of a team cry. The managing directors are disengaged and fail to direct their leadership teams.

3.0
Feb 5, 2026
Recommend
CEO approval
Business outlook

Pros

People are nice and welcoming

Cons

Management team are very poor and dis-organised

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