Pros
Co-workers were amazing and helpful and I was lucky to have one of the better managers on the floor. Pay is decent. With such a well recognized name it is really easy to convert leads and the phone is always ringing.
Cons
You will be working on the most outdated and insufficient technology still on a DAS based system that constantly has problems. And the new system I'm sure they spent lots of money on resources on is barely a step up considering technology in today's world. Hours are horrible and starting you will be put on the late shift and will be stuck there. Have to work weekends. They don't say mandatory overtime but if you just want to keep up you will have to do a min of 5-10 hours OT a week and will come down on you if you don't keep up or you are of the phones to work on an urgent file. Are glued to the phone on inbound if you log out for a minute to call a scheduled appointment or to use the restroom you will usually have a manager walking by asking you why you logged out. in the beginning and just in general they use scare tactics asking if this job is the right fit instead of helping you with what you're struggling with. I have consistently heard management ask coworkers to leave the company and its better that way so they don't have to fire them that way they can work for the company in the future in an other department. Do not seem to care that they have high turn over they actually seem like they encourage it. Also this is the first place I've worked where coworkers are always saying how they hate this job, they hate the company and they want to leave. Usually there is maybe one or two people that say that but they don't last long but this was everyone. I can honestly only say there was one coworker that loved their job. There is not anytime for continued learning, company or department goals or performance skill sharpening besides the required annual but even then you just take a quiz online and there's no meeting. They change their KPI's since they are so understaffed (maybe because people are dropping like flies) and it will squeeze the last bit of life out of you. No employee recognition, no holiday party or team outings. I've never felt more of a number in Corporate America. You will not have a life outside of work and you will feel like a rag being rung out and squeezed for the last little bit of energy you have. I have worked for other large companies where I had felt valued and loved my company so I know it is possible for a corporate America desk job. Also on an email sent to all employees from the CEO after a shooting there were some political innuendos that i thought were inappropriate I do not think companies should take political stances nor should I know my CEOs political stance from an email.