Extreme emphasis on getting customers to use the eATM, and reducing teller interactions. - Bank Teller Chase Employee Review

Chase has introduced new eATMS into the branches. There is an adopter role now, where you have to stand your whole shift at the front door and greet people and try to convince every one to use the new ATM. I stand usually 10 hours a day straight and do this. My feet ache even several hours after work. Management reminds us that we have an actual limit on the amount of teller transactions we can perform each quarter, and they should be reducing all of the time because of these new ATMS. I have gotten sick of standing at the front door all day, I talked to my manager about it and he wanted to create a solution but things quickly drifted back into me standing at the door. I am the newest person (started in January 2016) so I am pushed to do the job no one else wants to do. I hear several times a day from customers that other branches have one teller and a line almost out the door. I've had times where there was one teller and 7 people in line, so I went to help the line and my manager actually comes over to me after I've helped one person and says "I know it's long, but can you come back out?" So I helped one more person and went out in the lobby and stood there while the line piled up. Genuinely embarrassing to have customers watch me leave the teller line to go and stand in a lobby and do nothing. Someone has to be out there every split second, regardless of the circumstance. Additionally, my manager has also informed me that our hours are going to be cut next quarter. All in all, I receive several customer complaints about the lack of tellers and the ATMS taking over. Management is absolutely horrendous and I have never been so miserable at a job in my entire life.