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Thank you for taking the time to share such detailed and constructive feedback. We're glad you're part of Cera and are delighted to know you value our mission to positively impact the community.
We take your feedback seriously and will pass them on as it it is important for us to understand how we can better support our teams. Please do reach out directly to your manager, the People Team, or connect with us at hello@ceracare.co.uk to discuss any of your concerns further.