Mixed - it might work out for you - Support Office Cera Employee Review

3.0
Apr 29, 2025
Recommend
CEO approval
Business outlook

Pros

- carers are doing incredibly meaningful work, it's rewarding to hear their stories and support them - a lot of colleagues in the support office are lovely

Cons

- from a funder, client or carer perspective, Cera are no different to any other provider. They're trying to effect change with technology / AI, but it's so far away from any practical, scalable use case - profits before people (which is fine, but not in Health & Care) - culture didn't work for me, geographic spread and lack of effective decision making means you'll spend all day on conference calls / building meaningless reports / presentations. - rewards and benefits are minimal - warning signs, failed investments overseas, constant legal disputes involving acquisitions

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Cera Response
1y
Thank you for taking the time to share your feedback on your experience. We are sorry to hear that it has not been up to the standards we aim for. If you would like to discuss this any further, or provide additional feedback, please feel free to reach out to us at hello@ceracare.co.uk.

Explore other reviews about Cera

5.0
Jul 3, 2023
Recommend
CEO approval
Business outlook

Pros

Great clientele! Great Coworkers & Managers!

Cons

Can be inconsistent hours and weekly pay

4.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

Great to work for an employer that has such a positive community impact and seeing the innovative developments Cera is implementing for a sector as important as Social Care. Fast-paced and interesting projects and challenges to work on, no day is the same.

Cons

Changing priorities and U-turning on decisions can make work frustrating day to day.

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Cera Response
6d
Thank you for taking the time to share such detailed and constructive feedback. We're glad you're part of Cera and are delighted to know you value our mission to positively impact the community. We take your feedback seriously and will pass them on as it it is important for us to understand how we can better support our teams. Please do reach out directly to your manager, the People Team, or connect with us at hello@ceracare.co.uk to discuss any of your concerns further.
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