Good company with poor HR personnel - Technical Support Engineer Caterpillar Employee Review

1.0
Apr 10, 2020
Recommend
CEO approval
Business outlook

Pros

Very likely a good place to work with good benefits. Location in Chicago is conveniently located by Union Station.

Cons

I interviewed with Caterpillar Digital at the Chicago location in December of 2019. Went through four rounds of interviews, all of which seemingly went very well. Throughout the interview process, the HR contacts I worked with were efficient and professional, just as you would expect from a large multinational corporation. Unfortunately, after the interviews were over, so was the professionalism. In the weeks, and then months, after the final interview, I heard nothing back from the company. Over a period of two months, I reached out many times to both of the HR contacts I had interacted with. No response at all. After two months of increasing disbelief, I reached out via email to the Chief HR Officer, Cheryl Johnson, describing my situation, along with a timeline of events and communication attempts. Due to the way Cat's email system is set up, (invalid addresses bounce) I'm fairly certain she got the email. Again, no response. All of this transpired before the COVID-19 breakout, so that's not an excuse. TL;DR - After an extensive interview process, three contacts within the Cat HR department, including it's leader, left an applicant twisting in the wind without any feedback at all.

Explore other reviews about Caterpillar

5.0
Jun 7, 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits Great WLB Great pay

Cons

Low mobility to move up within company

2.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Good health insurance and benefits, good yearly bonuses. The pay is good.

Cons

They are enforcing returning to office by any means necessary. They have lost many high-quality producers who have refused to relocate or refuse to come in. Here's the kicker - they are requiring in-person attendance at the Chicago office and there aren't even enough desks for everyone. It would be a literal fire hazard if we all came into the Chicago office at the same time, M-F, during business hours. No one knows how or if they are going to actually enforce this. Cost of gas is insane, Joe doesn't care about the workers. Or the work for that matter. It's obvious this is a soft layoff, they have made a bunch of people quit. Their internal design agency is falling apart, lots of people have quit, not only because of return to office but because of the toxic politics, favoritism, and lack of direction and accountability. Mediocre workers are allowed to keep their jobs ONLY because of their ability to put their bodies in a chair and work in-person. The other relocation option HR gave besides Chicago was Peoria. No one wants to live in Peoria for any reason whatsoever, be for real.

1
See reviews by: Helpful|Rating|Date|All