Good compensation for the role, but company is focused on growth and changing staff/policy too fast for CX consistency - Customer Experience Lead Casper Employee Review

3.0
Feb 18, 2021
Recommend
CEO approval
Business outlook

Pros

- Fun exciting work environment - Great Benefits - Kind and generally helpful coworkers

Cons

- High turnover, including management - Diversity issues - Inconsistent Delegation of responsibility

Explore other reviews about Casper

5.0
Apr 18, 2025
Recommend
CEO approval
Business outlook

Pros

Nice people and pay is good

Cons

Not many other than working holidays

3.0
Jun 11, 2026
Recommend
CEO approval
Business outlook

Pros

The people on the People team are amazing. The work life balance was fabulous and there was a great culture of trusting that people will get their work done

Cons

The new management is very old school. Removing benefits made it hard to stay when you are the one communicating those benefits to employees.

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