There seems to be a huge disconnect between store level managers and those at HQ. Management isn't provided the training they need and this lack of efficiency is passed to the staff as a result. There are always questions and uncertainties on how to do things. Casper recruiters will promise that this is an exciting and not commission based experience but the amount of work expected at a store level from HQ feels the opposite. The pay you get doesn't feel adequate with the amount of work you put in. Company also finds ways to not pay out bonuses by placing unrealistic expectations and you get micromanaged to the point of burnout.
