Innovative Company in the Dental Space - Tech Support Specialist CareCru Employee Review

4.0
Sep 16, 2025
Recommend
CEO approval
Business outlook

Pros

Innovative Product & Technology CareCru offers a genuinely innovative solution in the dental space with their proprietary reminder cadence, virtual line system, and reputation management tools. These features effectively help dental practices streamline their operations and increase revenue, making it a valuable product in the market. Excellent Team Culture & Management The company fosters a supportive work environment with amicable team members and exceptional leadership. My coach was particularly impressive—intelligent, insightful, and had a coaching style that really resonated with me. My manager was awesome, and the overall team dynamic was collaborative and positive. Outstanding Work-Life Balance CareCru truly prioritizes work-life balance, which is reflected in their policies and company culture. The remote work flexibility was a significant benefit that contributed to overall job satisfaction.

Cons

Engineering Team Cohesion Issues During my time there, the engineering team seemed to lack the same level of cohesion found elsewhere in the organization. This disconnect occasionally impacted project coordination and overall technical execution. Slow Bug Resolution Platform bugs would often take an extended time to be resolved, which could be frustrating when trying to deliver optimal service to clients and maintain product quality. Below-Market Compensation The pay wasn't as competitive compared to industry standards. However, this was somewhat offset by the remote work arrangement, which reduced commuting and meal expenses.

Explore other reviews about CareCru

5.0
Nov 11, 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great team and cutting edge technology

Cons

None at this current time

1.0
Feb 10, 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The people who worked there were amazing. Very talented!

Cons

Management is terrible and have no idea what they are doing. Executive founders who have little to no experience in the space they are in pushing decisions through. They believe they are all experts and its their way or the highway. No collaboration and if the idea is not from them its not good. Zero trust in the company, managers being massively irresponsible and holding titles over peoples heads. Best way to describe the founding team: they have locked arms and would rather burn the place to the ground than swallow their pride. Two main founders, one is the largest blocker in the company and will change their mind months later on approved items making the teams revisit and review them even before they have seen the light of day. The other creates so much scope creep it's almost laughable. CEO is not a north star people would want to follow and pushes his own personal agenda and opinions on people. I have never seen someone in a Pandemic want to have all of the staff into the office. Constantly hear "we are not a remote company" "it's not a matter of if, it's a matter of how we are going to". Leaders have a responsibility to behave and respond in ways that are appropriate in any organization. They set the standard for themselves and those they lead.
 CareCru's leaders have consistently violated this reasoning, acting in shameful ways and boasting about their actions. One of the founders recently returned from a group Christmas trip to Mexico, and he spent the next week gossiping in the office about how he was able to circumvent quarantine expectations. Does that sound like someone you want leading you? Communication between teams is dismal at best and the respect for craft is non existent. Extremely poor compensation, tons of empty promises, and as an employee you have to "bring your own device" which is unheard of in tech. The culture here is more of a place of fear over collaboration and fun. You cannot question decisions or speak up against concerns (you are then against the company) Completely two faced managers who will say one thing to your face then do the opposite behind your back. It's a culture of throw others under the bus to get ahead. The best word for this is Toxic. Tons of churn in the company due to lack of respect for employees or their positions. This on top of the product being over a year behind due to poor management and scope creep from founders. A complete sinking ship.

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