The worst agency I have worked with - Freelance Interpreter Capita Employee Review

I have been happily working with a number of agencies for the last 3 years in the UK and 10 years abroad. So far Capita has been the worst I have come across. No communication skills, no interpreter management at all, just an embarrassment to be precise. Within 2 years I have been registered with them they did not manage to assign me a single job for my languages, one of which is in high demand and the other is considered to be rare, Russian and Armenian respectively. I have read in the media that the company failed to supply courts with interpreters so many times for so many languages. No wonder why. Out of dozens jobs that I applied for, I was only contacted for one, and yet haven’t even been assigned to it either. In addition to speaking broken English with a strong Eastern European accent you would struggle to understand, the callr did not even know how much it would cost for me to travel to the venue, so she was asking me if I do, while I was on my train back home at 17:00 with no access to Wi-Fi ervice. Needless to say that after promising to check with her supervisor and call me back she never did. Phoning their office has also been a consistent headache, as the relevant coordinator or manager would never be available, nor would return the call. And just as if that was not enough, they would send regular cancellation alert that I am about to be erased from their roster, as I have not performed any job for them. Emailing them with a reminder of the situation would not break the silence, as my email was not even acknowledged. So I was really relieved to let them go on receiving a regular cancellation alert..