Capita Reviews | Glassdoor.ca

Capita Reviews

Updated 23 February, 2017
848 reviews

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Full-time Part-time

2.7
Star Star Star Star Star
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Capita CEO Andy Parker
Andy Parker
164 Ratings

848 Employee Reviews

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Pros
Cons
  • Senior management are very profit driven, show no real interest in employee well being (in 52 reviews)

  • Generally low staff morale and high staff turnover (in 18 reviews)

More Pros and Cons

  1. "Good atmosphere, relaxed Co workers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AML Administrator
    Former Employee - AML Administrator
    Recommends

    Pros

    Good laid back atmosphere, great people

    Cons

    Lack of training, takes a while to find your feet

    Advice to Management

    A few days training would be nice


  2. "large multi-d consultancy but slightly over confident"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - APM
    Former Employee - APM
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Capita full-time (More than 3 years)

    Pros

    innovative in their business development practices, get interesting projects and that is valuable experience for someone in the early stages of their career

    Cons

    remuneration is not competitive, there is a slight degree of overconfidence when it comes to their own ability, coming from management and filtering right down to lower staff.

    Advice to Management

    pay better!


  3. "Normal Corporate with a desire to change"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at Capita full-time

    Pros

    Desire to improve on previous external perceptions

    Cons

    Slow as with all large Corporates


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  5. "good work life balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Junior Software Developer in Swindon, Wiltshire, South West England, England (UK)
    Current Employee - Junior Software Developer in Swindon, Wiltshire, South West England, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Capita full-time (More than a year)

    Pros

    good work life balance
    no aggressive deadlines
    friendly environment

    Cons

    difficult to find your way up
    pay rises are rare


  6. "Outsourcing Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Manchester, England (UK)
    Former Employee - Manager in Manchester, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good work ethics , good career progression .

    Cons

    Hours, like any contact centre, they vary and you tend to work weekends.

    Advice to Management

    Keep motivating staff


  7. "Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Research Consultant in London, England (UK)
    Current Employee - Research Consultant in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capita full-time (Less than a year)

    Pros

    Good teams, good culture and ethics

    Cons

    Intellectual stimulation, slow paced, lacks energy sometimes

    Advice to Management

    Financial viability, top to bottom approach


  8. "TVL VISITING OFFICER"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Visiting Officer in Glasgow, Scotland (UK)
    Current Employee - Visiting Officer in Glasgow, Scotland (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Capita full-time (Less than a year)

    Pros

    Flexible working times. Decent bonus system. Ongoing field training.

    Cons

    Work is demanding. Out in all weathers. Dealing with difficult customers. Management indifferent. With poor staff retention rate. Lost colleagues.

    Advice to Management

    Take more time to encourage and develop team members. Text a little less and Talk a bit more. Management by remote control. More respect for the customers needed.


  9. "Good on the surface but lousy management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Bury, North West England, England (UK)
    Former Employee - Customer Service Manager in Bury, North West England, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Capita full-time (Less than a year)

    Pros

    Well paid
    Fun working environment with lots of overtime avaliable

    Cons

    Pressured to do overtime and made to improve stats all the time.

    Advice to Management

    Stop changing the rules and ways of operating the business.


  10. "Capita"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Advisor in Wath upon Dearne, England (UK)
    Current Employee - Customer Experience Advisor in Wath upon Dearne, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Capita full-time (More than a year)

    Pros

    Very good with developing staff, have been given opportunities to train new staff on the unit, also with new skill. Also with doing NVQ's. Also very supportive with my long term medical condition

    Cons

    No sick pay till you've worked there over a year

    Advice to Management

    Look at some form of sick pay earlier


  11. "Good company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive in London, England (UK)
    Current Employee - Executive in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible, good variety of work, good management

    Cons

    Pay not that great, benefits and annual leave allowance needs to be reviewed



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