Lacks any real direction, long term goals non existent or change weekly, no investing in their staff - Anonymous employee Capita Employee Review

Users say... "Some great people and an effort by the company to keep good processes and structure in place." "Good work life balance however unless you are counter cultural you are not likely to stay very long (counter" "Colleagues are great and pull together in what feels like a constant crisis or threat of being culled." "Work from Home service is good" "My team are great and the actual business unit I work for are really nice with some forward thinking people" 

Users say... "poor management and when you did report the manager for how you were treated nothing happened" "Variable and low salaries even for similar roles" "Low pay and in many instances being stuck on a call past end of shift." "Capita have a incredibly high turnover ratio and many times the managers don't know what to do themselves." "Very poor training and no system in place to ensure adequate support throughout the programme."