Pros
Very little - networked with a few trainees and got one certification
Cons
Please, PLEASE avoid this! When I first found out about this role and looked it up on glassdoor, I found one review which I believe had 2 stars. That, together with the huge fee (if you quit) really put me on the edge. After quite some thinking, I ultimately said to myself ‘it can’t be that bad’. Ohhh was I wrong. The Capita Novus programme is unorganised and is a terrible work environment to say the least. The equipment is outdated and broken which meant that we had to bring in our own laptops. The trainer is extremely condescending and has control issues - he likes to make himself feel better by picking on the trainees. After your training, they give themselves 3 months to secure you a job. Forget the job part for a second, they failed to even secure me an interview. And I promise you my CV was not to blame as I was able to secure an interview less than a week after leaving. I realised around half way through that I made a terrible decision joining the programme - this was around the time that I found out that there were people from 2-3 groups ahead of me who were still waiting to be placed. This completely crushed my motivation and the trainer did not help; he was always picking on us for very unnecessary reasons - he used inappropriate language and was very unprofessional. After 3 months of waiting around with no interviews/a job, I was finally out of contract and got of there without looking back. If anyone is looking to join this programme, I suggest you reconsider your options. You are going to hate the training - its mostly self taught as the trainer leaves early and sits on his laptop or constantly discourages people when he is present, they have 30+ people who are waiting to be placed and they’re still taking on new groups. Ask yourself honestly, with 30+ people waiting on them, what are the chances that they'll find you a job?