Pay and benefits are awful - Operations Agent Call Experts Employee Review

Thank you for the feedback. We value your insight . We are glad to hear you've had a positive experience with management. To clarify and touch on some of your concerns, all employees full-time and part-time accrue PTO which accounts for sick and vacation time. FMLA is a federal requirement with laws shaped around it and if a state we operate in does not meet the standards, we do offer other leave options and follow all ADA laws. We do offer a healthy incentive program which has proven successful and many of our agents benefit from it. Wages are evaluated annually and changes/increases are handled accordingly. Lastly, we strive in recognizing our employees strengths and advancement opportunities for operations, training, and many of our other departments are handled internally. If you would like to discuss this further or have any specific concerns, please do not hesitate to contact us directly. We value your feedback and appreciate the opportunity to address any issues you may have.