Experience - Team Leader Call Experts Employee Review

This is not the job for you if you want a real career. The management staff is horrible. Even if you are on the management team, you are not able to enforce any rules without them changing on the drop of a dime the next day. You have to ask permission to do everything. If you are a "regular" call center agent, your opinion does not matter. Management looks down on you or barely even speaks to you. There is a ton of drama at this call center. The turn over rate is extremely high. This company does not value their "seasoned" employees. They will fire someone that has been working for the company for 5-10 years in order to keep someone that has been working for 2 weeks. More work than employees can handle. Mandatory overtime. If you are not able to make it to work due to being sick or having a drastic event happen in your life, you are required to find coverage or get docked for it. This is definitely a temporary job. You have to work 200% in order to succeed. Not enough pay for the amount of work your forced to accomplish.