The Sky Is The Limit - Operations Manager COPS Monitoring Employee Review

I started as a full-time dispatcher on the midnight shift seven and a half years ago with no prior experience with alarm systems or inbound/outbound calls. The well-structured training program was a huge relief for me since I was given three weeks of individualized training with an experienced dispatcher, not handling a single call without supervision until I completed the program and was certified by a manager. From there, I received constant feedback from my managers on my performance which made me feel very supported and recognized. Before starting here, I worked in retail and wasn’t getting benefits, consistent hours, recognition, etc. I felt like I was just a number. COPS blew me away with all the things they do for their employees—a massive holiday party, company awards, trips for tenured dispatchers, weekly pay, excellent benefits, tuition reimbursement, and the list goes on. COPS truly believes in promoting from within. I was promoted to a lead dispatcher, shift supervisor, assistant site manager, and eventually operations manager as the company continued to grow throughout my time here. As a matter of fact, most of the company’s management and executive management team started in entry-level positions like me. I also really appreciated how quickly I got to meet, know, and interact with the executive team, as they attend the holiday parties at all sites and also visit the offices throughout the year and interact with dispatchers. When I started here over seven years ago, I didn’t know what I was looking for or what I wanted to do with my life. Immediately, I could tell COPS Monitoring was different, and deciding to make it into a career was the easiest decision I have ever made. Everything I have learned and accomplished in my professional life is all thanks to COPS. I am blessed to work for a company that has been able to not only stay open during the ongoing COVID-19 pandemic, but continue to offer the same hours, benefits, and opportunities. If you’re looking for a rewarding career in a comfortable environment where you can help people every day and potentially save lives, this is the place for you.