Toxic Workplace - Customer Service Representative CASCI Employee Review

I feel that I was paid appropriately for my experience and my work, and the incentives were wonderful. I loved (and still LOVE) the people that I worked with. They helped me through some of the toughest times of my life, and I honestly regret leaving.

The job itself is very stressful, but can also be very rewarding. It is also a tad hard to grow, as openings for other positions are few and far between.

Performance based bonuses, you can take your hour break at once or turn it into multiple small breaks.

Went from remote to hybrid (aka in office a majority of the time) with no notice, your health insurance is not free even though you are working for BCBS, overtime is mandatory. Even though you are an "advocate" most of the time you are just explaining to customers why BCBS won't cover their meds/procedure/etc. Prepare yourself to talk to someone's dying granny and not be able to help them at all. :(