I thought we mattered. - Customer Service Technician Brightspeed Employee Review

3.0
Dec 3, 2024
Recommend
CEO approval
Business outlook

Pros

Pay, benefits, training, teamwork, nothing

Cons

Work life balance. Stress. No voice. Physically emotionally draining.

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Brightspeed Response
1y
We are sorry to hear that you feel like you don't have work/life balance. We acknowledge that building a new fiber network is demanding and we truly appreciate how hard our technicians work to serve our customers! Please be sure to discuss your concerns with your manager or reach out to HR.

Explore other reviews about Brightspeed

5.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Good job with no pressure.

Cons

Gets a little crazy not knowing whats going on some time.

2.0
Feb 10, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The few Managers that care about their employees

Cons

Morale at all time low, along with a very anxious culture. "Leadership" with no leadership skills, no processes in place, firedrills. Lack of listening to employees that have ways to win. Too many 'yes' folks and not enough, 'is this right for employees and the business' folks. People in higher up positions that shouldn't be. Complete and total lack of accountability on upper managements part. Everything is shoveled down to others with demands to work weekends and be on call 24/7/365. Unrealistic goals constantly set that make no logical sense - the data even shows this. No raises, no bonuses (except for management, maybe) due to poor 'leadership' over past years. New 'leadership' is operation based, so anyone doing any actual work is now drowning in reports that get looked at once then they change their mind about what they want. Utterly ridiculous and shameful.

4
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