Old Company New Name - Customer Service Technician Brightspeed Employee Review

1.0
Feb 19, 2024
Recommend
CEO approval
Business outlook

Pros

Company will be sold again after fiber build is the only good thing to look forward too.

Cons

Outdated equipment, old work trucks, does not give us the bucket trucks we need, same managers from the former company going back to doing the everything the way the last company did. Not able to make needed customer repairs because the plan is to go to fiber.

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Brightspeed Response
2y
As a new company, we continue to work on updating some of the aging systems and equipment that we inherited. It is definitely a work in progress!

Explore other reviews about Brightspeed

5.0
Dec 31, 2025
Recommend
CEO approval
Business outlook

Pros

Solid benefits, great time off, fantastic manager, tons of growth opportunities, and aggressive committment to development

Cons

Extremely fast growth can create some bumps along the way

2.0
Feb 10, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The few Managers that care about their employees

Cons

Morale at all time low, along with a very anxious culture. "Leadership" with no leadership skills, no processes in place, firedrills. Lack of listening to employees that have ways to win. Too many 'yes' folks and not enough, 'is this right for employees and the business' folks. People in higher up positions that shouldn't be. Complete and total lack of accountability on upper managements part. Everything is shoveled down to others with demands to work weekends and be on call 24/7/365. Unrealistic goals constantly set that make no logical sense - the data even shows this. No raises, no bonuses (except for management, maybe) due to poor 'leadership' over past years. New 'leadership' is operation based, so anyone doing any actual work is now drowning in reports that get looked at once then they change their mind about what they want. Utterly ridiculous and shameful.

4
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