decent place - Call Center Forcaster Brightspeed Employee Review

3.0
Feb 11, 2026
Recommend
CEO approval
Business outlook

Pros

direct management was great. Very accommodating and helpful

Cons

company leadership was completely disconnected from the reality of what the company was actually doing.

Explore other reviews about Brightspeed

5.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Good job with no pressure.

Cons

Gets a little crazy not knowing whats going on some time.

1.0
Jul 2, 2026
Recommend
CEO approval
Business outlook

Pros

Many of the employees have been working together for a long time, most of them came from the initial merger between Lumen Technologies and Brightspeed. The general feel is good between peers and the friendships are great.

Cons

The company has terrible leadership and has treated merger employees as if we we were not a part of the company, even though we were the ones that stood up the new brand. Micromanaging leaders, they dont' trust or empower and caused a lot of friction by not backing employees. All values were lost in the merger.

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