Bozzuto has lost its way. It has become solely a PR generator; it's learned how to manage its reputation, attract more business, and get positive reviews. However, it has completely abandoned all structure and property support, because it learned it can make more money by NOT having those things. They are focused solely on reputation and growing the business. There is no support for the on site teams, yet Bozzuto continues to increase ways it can micromanage (how many phone calls are you missing? how many residents engaged with you? how many reviews did you get this month? how many checklists did you complete on a software that doesn't even launch properly 70% of the time? and that software--let's make you interact with it more, even though it doesn't work, because we can track you better!). Property managers are stretched unreasonably thin; sites are responsible for their own marketing, HR, and training with almost no guidance. Senior leadership promises change and says they're "listening," but promised information and guidance never comes. Bozzuto has stopped training basic property tasks and instead focuses on soft skills. This has resulted in immense inconsistency in what staff members in certain positions know and don't know. Bozzuto force places employees at your property even if you know they are not a good fit--it is common practice to move problem employees around instead of firing them. Bozzuto makes it too difficult to get rid of problem employees, so be prepared to be stuck with dead weight. Expect to work on your vacations and after hours. Bozzuto grew too quickly over too short a period of time, dismantled their support structure and added all of the support team tasks onto their property managers. They let go many corporate employees and added those tasks onto regional managers, so they no longer have the availability to properly support their sites either. They stopped real training. Then they increased property hours, even for small-staffed properties. Bozzuto cares only about their customers that might leave them a positive review (#1 in online ratings and reviews for 7 years) and their clients (abuse they expect their managers to take from ownership groups that clearly don't align with Bozzuto's supposed values).
