- Some bickering between sales and delivery teams causes internal conflict (client profitability focused) - Company is relatively small, so very sensitive to economic changes (fast hiring then layoffs if work does not continue), but this was also magnified in 2023 as other companies were retracting as well - Some of the clients are very small and resources are put on projects with small allocations, but client partners still want supreme effort just small billing - Inconsistencies in internal processes causes friction across teams