I expected nothing and i was still disappointed. - SMB Sales Representative Birdeye Employee Review

1.0
Aug 27, 2020
Recommend
CEO approval
Business outlook

Pros

Co-workers are great! It's never a dull moment even now with all of us working from home. I can always count on my team for help and advice may it be professional or personal; they take the meaning of team to another level. Team Managers are the BEST. They have plenty of experience, and every time I ask for help, they always know how to approach things.

Cons

Oh boy, where to even start with this one... They promise transparency, they promise growth, and they promise support. Sounds great right? Unfortunately, this has yet to reflect. Every change this company has made so far has been for the worst. The morale amongst my colleagues is low. It all started with the massive layoffs BirdEye executed mid-March, even though the pandemic has not hit, even though the month was yet to be over nor has the company felt any effects of the pandemic, half the company was put on furlough. Since then the company has been going downhill to the point where they are now Review Gating, asking specific employees to leave good reviews, while also claiming the surveys they had out are anonymous. (I believed it until one day someone from upper management confronted me about the feedback I left on the anonymous survey.) Training is poorly managed, the technologies we use are still not working properly, and yet for every meeting, they claim that employee happiness is at an 80% even though their best employees are quitting and those who are left are getting fired. Do not work here if you are looking to advance in your career in sales. Not worth the trouble.

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Birdeye Response
5y
Thanks for taking the time to provide feedback on glassdoor. We have gone through many changes as an org to work through the challenges of pandemic. I am happy to report that based on the changes we made, and the feedback from great employees like yourself we just completed one of our best quarters. I could not be more proud of the SMB team. Thanks for all your hard work and determination. - Sarah Bennett, VP of Sales, SMB

Explore other reviews about Birdeye

5.0
Feb 26, 2026
Recommend
CEO approval
Business outlook

Pros

Really enjoying my time here, lot of great people and really good product market fit.

Cons

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4.0
Jun 13, 2026
Recommend
CEO approval
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Pros

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Cons

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