Large scope of improvement - Technical Support Engineer Birdeye Employee Review

Thank you for your feedback. There are indeed some pains of a fast-paced startup and it’s not easy to continue being the #1 company in reputation management. For the duration I have been part of this awesome Tech support team at BirdEye, I can say that there has been just one occasion where volunteers were requested to help out customers on a Saturday, by reducing their own backlogs. As a token of appreciation, gift vouchers were also issued later to all these individuals. If you were part of this one time volunteer group and did not receive your gift vouchers, which is highly unlikely, please feel free to connect with me or the HR team. We strongly encourage work-life balance and planning for leaves is a vital part of it. If your planned leaves or the unplanned leaves in an emergency situation are being denied, please let us know. We will fix it! While you have been with BirdEye for less than a year, I recommend to not believe in hearsay as to how things were until a year ago before you joined. I am all ears for suggestions and feedback and let’s work together to drive a culture of engagement and family spirit! Please feel free to connect with me anytime to discuss ideas on ways our team can improve.